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Warranty

How to return products

If you need to return products, there are two possible processes:

1) Non-Warranty Returns, such as ordering errors, shipping errors, specification errors, etc.

2) Warranty Returns.

Both processes require you to obtain a return authorization (RA) before returning the products.

Guidelines for Non-Warranty Returns

  • Contact customer service by calling 800-250-6772 (free) or via email at mail@automation24.com
  • All non-warranty items must be unused, free from damage, and returned in like-new condition.
  • Original purchase order number, item number, and quantities must be discussed at time of RA.
  • Products must be returned in original packaging, including original documentation.
  • Return all approved parts within 2 weeks of RA issuance.
  • Shipping box must be clearly labeled with RA number. Download address label here.
  • The sender is responsible for appropriate packaging of the items for safe arrival at our facility.

Guidelines for Warranty Returns

  • Contact customer service by calling 800-250-6772 (free) or via email at mail@automation24.com
  • Warranty items are for products used in service that no longer function as expected.
  • Failure and application details must be provided for each part being returned.
  • Return only the parts discussed on the RA.
  • Return all approved parts within 2 weeks of RA issuance.
  • Shipping box must be clearly labeled with RA number. Download address label here.
  • The sender is responsible for appropriate packaging of the items for safe arrival at our facility.